Record Retrieval Specialist
Location: Houston Texas
Description: Riverway Business Services is in need of Record Retrieval Specialist right now, this occupation will be placed in Texas. More details about this occupation opportunity please give attention to these descriptions. SUMMARY The Record Retrieval Specialist is responsible for the end-to-end process of collecting records and any other associated documents deemed necessary by our clients. Specialists work within an assigned caseload of subjects, and are responsible for obtaining the records within the service level agreement contractually agreed upon with the client. The Record Retrieval Specialist is the primary point of contact with the record custodian.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Adhere to guidelines and procedures established by client SLA's, inte! rnal OLA's and project SOW's in regards to record turnaround t! ime
Properly and timely process request orders from various sources including but not limited to: electronic direct orders, legal documents, e-mail orders, spreadsheet order forms, and/or Nurse Work products
Working knowledge of the correct documents needed to assemble a request packet
Conduct research via telephone, internet and other reference materials to identify or confirm proper accounts for custodians of records
Confirm request packets have been received by custodians of records
Conduct follow-up calls with custodians to ensure requested records are collected in a time frame consistent with SLA parameters
Determine completeness of records and physical evidence received based upon parameters of request packet Process records and physical evidence into database
Quality check records and physical evidence for accuracy (correct subject, correct record type, correct custodian, etc.)
Follow-up with cus! todians on incomplete records, performing additional research if required
Process invoices associated with obtaining records from custodians. Verify invoices are within state statutes. Pay invoices with a credit card when applicable
Process correspondence associated with obtaining records from custodians Conduct additional research from existing records to identify any additional record types and/or custodians to request records from
Train other Record Retrieval Specialists on the various steps in the Record Retrieval process or project specific processes
Prioritize workload based on due dates, client SLA's and internal OLA's
Meet designated benchmarks for assigned tasks. Escalate any issue to Team Leader and Project Manager that will prevent benchmarks from being met
Apply internal standard operating procedures (e.g. custodian delay/expired policy)
May occasionally communicate with clients via email or telephon! e regarding priority subjects
Manage and monitor workload and ! productivity by utilizing dashboards and reports
Communicate with Document Management regarding records
Schedule third-party copy vendors and/or courier deliveries with custodians as needed
Schedule notaries with custodians as needed
Assists with special projects as directed by the Project Manager or Team Lead
Opportunity for advancement
Professional oral and written communications skills
Accepts responsibility for own actions & acts with integrity in all business dealings
Strong leadership required
Passion for service excellence
Ability to remain calm and effective in high-stress situations
Ability to prioritize multiple duties and multi-task
Intermediate MS Excel, Outlook, Word user
General working knowledge of internet search engines and internet research
Takes initiative/Self-motivated
Excellent problem-solving
Basic level und! erstanding of financial management
Ability to work in a fast-paced, flexible, team environment
WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet and moderate.
You must be willing to submit a background check and drug screen.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk o! r listen. The employee must occasionally lift and/or move up to 50 poun! ds.
Must to be to type a minimum of 25 wpm (words per minute).
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. Riverway Business Services is an Equal Opportunity Employer and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Education
High school Diploma or equivalent required. College degree preferred.
Experience
1+ years experience in a call center/customer service environment Professional corporate experience required
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Riverway Business Services.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Fri, 06 Dec 2013 17:51:37 GMT
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