Clinical Applications Support Manager (Austin, TX) vacancy at Quality Systems, Inc. in Austin

Quality Systems, Inc. is at present looking to employ Clinical Applications Support Manager (Austin, TX) on Sat, 08 Sep 2012 19:09:46 GMT. QSI IncNextGen Healthcare builds software that improves patient care and reduces healthcare costs Now were bringing the best of the cloud social media and mobile to healthcare Come build the future with us Our development team is large and widely distributed The only way we know how to make it work is with a tight fast development cycle Our software is in a perpetual state of alpha releasewe...

Clinical Applications Support Manager (Austin, TX)

Location: Austin Texas

Description: Quality Systems, Inc. is at present looking to employ Clinical Applications Support Manager (Austin, TX) right now, this vacancy will be placed in Texas. For detail informations about this vacancy opportunity kindly read the description below. QSI IncNextGen Healthcare builds software that improves patient care and reduces healthcare costs Now were bringing the best of the cloud social media and mobile to healthcare Come build the future with us Our development team is large and widely distributed The only way we know how to make it work is with a tight fast development cycle Our software is in a perpetual state of alpha releasewe always have our latest stable build on display Along the way we do testdriven development code reviews spikes and sprints sure but our focus is on turning our backlog into a verified deployed app as fast as we can Help us do it faster and better Please visit our website at wwwnextgencom httpwwwnextgencom TheClinical Applications Support Managerdirectly supervises employees in the Client Support of Clinical Systems and processes This manager carries out supervisory responsibilities in accordance with the organization039s policies and applicable laws Their responsibilities include interviewing hiring and training employees planning assigning and directing work appraising performance promoting and firing employees rewarding and disciplining employees addressing complaints and resolving problems Job Description Measures and reports individual team product specialists and unit productivity and service level performance quality average handle times compliance and client contract obligations for reported client issues Fosters the development and learning of staff communicates clearly defined and concise expectations giving appropriate feedback coaching and developmental opportunities Participates in industry and other professional networks to ensure awareness of industry standards trends and best practices in order to strengthen organizational and technical knowledge Functional expert in assigned operational area including associated clinical products (CPOE eMAR Medication Reconciliation Pharmacy LAB) automated systems tools policies and procedures Understands and adheres to client service standards and internal procedures to ensure all work items are completed accurately and all client requests are responded to timely and appropriately Assists clients with escalated service issues or complicated situations Resolves operational issues by completing root cause analysis creating trending reports and initiating process improvements Works with other managers team members andor vendors to manage the client support needs and integrations of projects and initiatives Participates in hiring developing evaluating and clinical product specialists Manage a smooth and timely handoff process of new customer accounts from Implementation Collaborates with partners in other business areas including Implementations Account Management Product Management Development and QA Participates in the administration and monitoring of designated parts of an operational budget which may include payroll tracking and managing staffing levels Communicates approved policies procedures and service standards Recommends changes to policies and procedures as necessary and may participate in the development and implementation of such changes Manages workflow to maximize efficiency Ensures conformance to project management methodology quality control standards and other internal standards policies and procedures Creates andor assists with writing documentation instructions or procedures Required Skills Three or more years of experience leading managing and developing high performance teams in a similar role Five years or more experience implementing or supporting hospital clinical systems or experience in managing clinicians (physicians nursing therapies) in a hospital setting Must have demonstrated knowledge of overall clinical roles in a hospital setting Must have demonstrated analytical methodical and resourceful approach to problem solving Ability to multitask and meet multiple goals and objectives and manage several functions at one time Highly selfdirected with the ability to work independently plan prioritize and organize work Strong oral and written communication skills Outstanding customer service skills and focus Proven ability to coach and train staff to achieve quality expectations Proficiency in Excel Word and PowerPoint Required Education (including certifications) Bachelors degree Quality Systems IncNextgen Healthcare is an Equal Opportunity Employer (EOE) Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status Females and minorities are encouraged to apply Because Quality Systems IncNextgen Healthcare believes in providing a safe work environment we conduct drug and background checks in our recruitinghiring processes AAEOE MFDV cb See Job Description
- .
If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Quality Systems, Inc..

If you interested on this vacancy just click on the Apply button, you will be redirected to the official website

This vacancy starts available on: Sat, 08 Sep 2012 19:09:46 GMT

Apply Clinical Applications Support Manager (Austin, TX) Here